I feel as though this is a pretty simple task.
You say you're going to show up between 1-6 (an outrageous 5 hour time window) then show up somewhere in that time window.
Don't call me to squeeze me in at 12:30 because I will be getting Subway and the whole thing will become a mess.
Also I'm sure I have written this before but ALL cable/internet service providers are the worst. There literally is not one good one and I have tried them all from Time Warner to DirectTV and even some company that only exists in Miami. They all suck. Balls.
This time in bad cable guy service we were told they were coming between 1-6 (note the standard time window) and that they would call us 30 mins before they got here.
We never got a call until they had already left because we weren't there. Why weren't we there? Because it was 12:00 and our appt time (which they gave us) wasn't til 1. Then to add insult to injury, they told us they couldn't reschedule us until next Monday.
Then I yelled and was a bad customer and we got cable installed yesterday, with only minor inconvenience/incompetence.
Which brings me to my final point I want to make to big corporations: Stop rewarding people for bad behavior. In most companies that deal with the public (cell phones, hotels, cable) the only way to get them to help you is to be an asshole and make a big fuss. When you do that you get rewarded with money off your cell phone bill, room upgrades or sooner appointments.
Am I the only one who thinks this is a fucked up system that basically guarantees an adversarial relationship with customers?
What's worse is that the reason companies do this is to save money and time. They want to spend as little time as possible on each customer under the assumption that most people will just go along with shitty stuff because it's easier than making a stink which ironically is how you get what you want.
Anyway i'm just venting now, but I do think there's some point to the idea that all customer service industries need to reform their policies and practices to make things better for people who don't make a big deal out of things.